ATIQ Jewelry | Return and Refund Policy
At ATIQ Jewelry, we strive to offer our customers unique and high-quality jewelry, handcrafted with semi-precious stones. We understand that customer satisfaction is paramount, and we want to ensure that each customer has a positive experience with our products. Below are our return policies, designed to protect both our customers and our business, taking into account the unique characteristics of our jewelry.
ATIQ Jewelry Return Policies
1. Product Description
ATIQ Jewelry takes pride in offering unique jewelry handcrafted with semi-precious stones. Each stone has natural variations in tone and figure, ensuring that each piece is truly one-of-a-kind. These characteristics should be appreciated as part of the inherent beauty of our jewelry.
2. General Conditions for Returns
Return Period: Customers have a period of 14 calendar days from the date of receipt of the order to request a return.
Product Condition: To be eligible for a return, the item must be unused and in the same condition as received. It must also be in its original packaging.
Exceptions: Returns of customized or made-to-measure items will not be accepted unless they have manufacturing defects.
3. Return Process
Return Request: To initiate a return, the customer must contact us through our customer service email (info@atiq.jewelry) providing the order number and a brief description of the reason for the return.
Approval: Once the request is received, we will review the information and provide detailed instructions on how to proceed with the return.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a product defect.
4. Refunds
Product Inspection: Once we receive and verify the condition of the returned product, we will proceed with the refund.
Refund Method: The refund will be made using the same payment method used for the original purchase.
Processing Time: Refunds may take between 5 and 10 business days to reflect in the customer's account, depending on the policy of the issuing bank.
5. Stone Variations
We understand that product images on our website are representative and may not accurately reflect the natural variation in tone and figure of each stone. These differences will not be considered defects and will not be eligible for returns based on expectations of exact appearance.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within the first 7 days after receiving the order. Photos of the damage or defect will be requested, and a solution may be offered, which may include replacement of the item or a full refund.
7. Contact
For any questions or inquiries regarding our return policies, please contact us:
Email: info@atiq.jewelry
WhastApp: +51 900-097-900